Frequently Asked Questions

Everything you need to know about your Ajouter experience.

How long does shipping typically take?

Standard shipping usually takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unused and unopened items in their original packaging. Please visit our Returns Center to initiate a request and receive a prepaid shipping label.

Which payment methods do you accept?

Ajouter accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and buy-now-pay-later options via Klarna and Afterpay.

How can I track my order?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.

What should I do if I receive a damaged item?

We apologize for the inconvenience. Please contact our support team within 48 hours of delivery with your order number and a photo of the damage, and we will arrange a replacement immediately.